Covid 19 / FAQ
Information regarding the operation of our stores during Covid-19
Both of our stores are now CLOSED to the public. At this moment you can not enter the store to browse.
We still continue to operate as a local delivery service and internet store.
How does it work?
You can either shop here on our website or get in contact with our Sharrow Vale Rd store directly via email: email@example.com or via telephone from 11am to 2pm - 0114 4534087.
If we don't pick up the phone after 2.30pm then please leave a message, we will get back to you the next day.
Orders placed via our website can be paid with Paypal and will be our priority delivery.
The platform we use to host our webstore has faults on it which we can not fix. We are in the process of building a new home for our webstore but in the meantime we know that some browsers do not support the "create account" function.
Should you see a 403 error whilst doing this then the best option for shopping is to place items into your basket and then use the guest option at the checkout.
Most people can order things through the site, if you can't and it's not working for you, call us.
Local delivery is free on 6 or more wine bottles or a minimum of £50 spend. Order before 2pm and we aim to deliver the same day whilst the stores are closed.
Local delivery is classed as the following postcodes: S2, S6, S7, S8, S10, S11, S17
We do deliver beyond these areas - call us and we'll let you know when we can get your order to you.
We can post items for delivery beyond Sheffield but our courier and postal services are at the whim of the current situation we find ourselves in. Call us and we can advise.
Same day delivery is always dependent on us having available delivery slots. In rare circumstances of very high demand, our delivery slots may get full and so your delivery will go onto the next days schedule. We aim to deliver from 3pm to 8pm. We can always text you 20 minutes or so before we deliver if you require.
We currently do not have deliveries available on Sunday. Orders placed on a Sunday and after 2pm on a Saturday will be put onto Mondays delivery schedule.
We try to ensure that each delivery is collected by a house-hold. In some cases where it is clear to us that no one is in and we would struggle to redeliver we will try to find a safe place to put your delivery. Our drivers will take a photograph so we have a record of that delivery being made. Where it is clear that no one is in and a safe place can not be located we will take the items back to the store and contact you to arrange a re-delivery.
For your peace of mind we have been regularly sanitising and following W.H.O. advice from the start of the situation. Both our stores have been closed since March 23rd and before closing had limited the number of people in the store and a "don't touch the bottles" policy.
We regularly sanitise between delivery drops. To comply with social distancing we operate a "knock on the door and retire" delivery policy.
We like to call it a delivery from the #winefairies.
Please take care, observe social distancing, and where possible, stay at home.